Frequently Asked Questions

Are there other payment options than PayPal?

Yes, you can make a payment to mail@subsonic.org on Moneybookers. The price is the same, $1 per month, so if you pay for instance $12 your license will be valid for 12 months.

How long does it take to get the license after I have made the payment?

Normally no more than ten minutes. If it should take longer, please take contact, but please check your spam filter first.

How do I install the license key I received by email?

Please follow the guide in the Getting Started documentation.

I can't access my Subsonic server from the internet or from my phone.

Please follow the guide in the Getting Started documentation.

I forgot my Subsonic password. Can it be retrieved?

Yes. Please read this forum post.

I've lost my license key. Can I have it resent?

Yes. Please go here.